We generally recommend booking your event about 2 weeks in advance of your desired date. This gives us the best chance of ensuring that our schedule has enough openings for you to choose from. However, the actual lead time can vary based on our availability, so no matter how far away or close you are to the event, just reach out and ask us!
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For Virtual Paint Night we more strongly prefer a 2-week lead time. This is to make sure that everybody receives the paint kits by mail in time for the event. But if you’re within 2 weeks of the event, we can roll up our sleeves and find a way to make it work. 💪

To check on availability, go to the “Book Online” section of the class or event page you’re interested in and "Checkout" to see if your desired date and time are still open. Alternatively, you can contact a customer advisor and we’ll let you know what dates and times are still available.

Yes! If you’re unsure about the exact headcount, that’s not an issue. You can book an event even if you are still finalizing the number of participants. We recommend you book for the minimum number of participants you expect. We allow for the addition of more people to your booking all the way up to the day of the event. So, if more team members decide to join in on the fun, we've got you covered. Just give us a heads up, and we'll make sure everyone gets in.

Our standard event start times are at 9am, 11am, 1pm, 3pm, and 6pm PST (please note that these times are all in Pacific Standard Time).

Now, if you're thinking, "None of these times quite fit my team's schedule," don't worry we have you covered too! We understand that every team marches to its own rhythm and beat. If you'd like a customized start time outside of our standard slots, we're more than happy to make that happen. We will apply a small custom start time fee of $195 to the event.

We love teams that are spread out all over the world! If our standard event start times don't quite fit the bill for your widespread team, we can always schedule a custom start time to suit everyone's needs.
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If your team's time zones are so diverse that you can’t actually pin down a single time that works for everyone, then we would recommend scheduling separate events with different start times. This makes sure that everyone gets to participate and nobody’s left out. The best part is that even if your team members are playing at different times, we can still announce collective winners across all the games. It keeps the competitive spirit high and ensures everyone feels connected, no matter where they are in the world. 😊 🌏

If you’re having trouble finding your preferred day and time online, just reach out and we will help. Our online booking system only displays a portion of the total available times. So if you can't see your desired slot, don't hesitate to reach out to us directly here. We'll work to get you in.

At Ryptic, we understand that plans can change. For all our virtual events, with the exception of Virtual Paint Night, we offer a flexible cancellation and reschedule policy. Here's how it breaks down based on the amount of notice you provide us prior to the event date:

• If you give us 5 or more days' notice, you'll receive a full refund minus a non-refundable 6% booking fee.
• With 3 or more days notice, you're eligible for full store credit, including the booking fee. Plus, you can reschedule your event for free.
• If you let us know more than 24 hours in advance, you'll get 50% store credit.
• If less than 24 hours notice, we’re afraid there won't be any refund or store credit available.
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Please note that for events which include shipped materials like Virtual Paint Night, refunds are not available due to the shipped materials.